Responsible Gaming at tea baji

1 Our Commitment to Responsible Gaming

At tea baji, responsible gaming is not a compliance checkbox — it is a core operating principle embedded throughout the platform. We believe that online gambling, when approached with clear boundaries and full awareness, can be a genuinely enjoyable form of entertainment for adults across Bangladesh. However, we also recognise that for a small proportion of players, gambling can develop into a behaviour that causes real harm to individuals, families, and communities.

tea baji has invested in a comprehensive responsible gaming framework that includes practical tools available to every registered player, proactive monitoring to identify at-risk behaviour, a dedicated support pathway for players experiencing difficulty, and strict age-verification processes to prevent underage participation. Every measure described on this page is available to all tea baji players free of charge, with no penalty to account standing.

We actively encourage every player — whether you are betting on BPL cricket, spinning slots, or joining a live dealer table — to engage with these tools before any concern arises, not only when a problem has already developed. Setting a deposit limit on your first day of play is a sign of smart, responsible behaviour, not a sign of weakness.

tea baji regularly reviews its responsible gaming practices to ensure they remain effective, accessible, and appropriate for the Bangladesh market. If you have suggestions for improving our responsible gaming offering, please contact our support team at [email protected].

2 Age Restriction and Underage Gambling

tea baji operates an absolute minimum age policy. No person under the age of 18 years may register, deposit funds, or participate in any gambling activity on the tea baji platform. This policy applies to all players regardless of location within Bangladesh — whether accessing the platform from Dhaka, Chittagong, Rajshahi, Khulna, Sylhet, Barisal, Rangpur, Mymensingh, or Cox's Bazar.

Age Verification at Registration

All new tea baji accounts are subject to age and identity verification. During the registration process, players are required to confirm their date of birth and agree that they are 18 years of age or older. This declaration is a binding condition of creating an account. tea baji reserves the right to request documentary evidence of age — such as a National Identity Card (NID), passport, or birth certificate — at any stage of the player relationship, including at the point of first withdrawal.

Accounts where age verification cannot be completed satisfactorily will be suspended, and any funds deposited during an unverified period will be returned to the original payment source (bKash, Nagad, Rocket, Upay, or bank account) after deducting any winnings derived from play during that period, in accordance with our Terms & Conditions.

Protecting Minors in Your Household

If you share a device or household with individuals under the age of 18, we strongly recommend taking the following precautions to prevent access to the tea baji platform by minors:

• Use strong, unique passwords for your tea baji account and never share login credentials with other household members.
• Enable device-level PIN or biometric locks to prevent unauthorised access to your phone or tablet.
• Install parental control software on shared devices. Well-regarded options include Google Family Link (compatible with Android devices widely used across Bangladesh) and Apple Screen Time for iOS.
• Log out of your tea baji account after each session rather than keeping your session active on shared devices.
• Never store your bKash, Nagad, or Rocket payment PIN in a location accessible to minors.

3 Deposit and Wagering Limits

One of the most effective ways to maintain control over your gambling activity is to set clear financial boundaries before you start playing. tea baji provides flexible deposit and wagering limit tools that allow you to define your own spending boundaries in Bangladeshi Taka (৳). These limits cannot be circumvented — once applied, they are enforced at the account level regardless of which payment method (bKash, Nagad, Rocket, Upay, or bank transfer) you attempt to use.

Types of Limits Available

How to Set a Limit

4 Time-Out and Cooling-Off Periods

A time-out is a short-term voluntary break from gambling on the tea baji platform. It is designed for players who feel they need a temporary pause — perhaps after a losing run, during a period of personal stress, or simply because they want to reset their habits before continuing play. A time-out is different from full self-exclusion: it is a shorter, more flexible option suited to players who do not need a permanent break but benefit from a structured pause.

Available Time-Out Durations

tea baji offers the following standard cooling-off periods. All time-outs are calculated from the Bangladesh Standard Time (BST, UTC+6) timestamp at which the request is submitted:

• 24 Hours — A brief one-day pause. Useful after a session that went longer than planned.
• 3 Days — A short mid-week break to reassess your play patterns.
• 7 Days (1 Week) — A full week away. Recommended if you have exceeded your intended budget in the past week.
• 14 Days (2 Weeks) — A fortnight's break for players who want a more substantial pause without committing to full exclusion.
• 30 Days (1 Month) — A one-month cooling-off period. This is the longest standard time-out option before self-exclusion becomes the recommended next step.
• 90 Days (3 Months) — An extended break available for players who want a longer structured pause before reassessing their relationship with gambling.

What Happens During a Time-Out?

During an active time-out period, your tea baji account remains open but all gambling functions are suspended. You will not be able to deposit funds, place bets on cricket or any other sport, access live casino games, or play slots. You will still be able to log in to check your account balance and initiate a withdrawal of any funds already in your account. Marketing communications from tea baji will also be paused during your time-out period.

A time-out cannot be cancelled or shortened once it has been activated — this is an intentional design choice to protect you from impulsive reversal during the heat of the moment. When the time-out period expires, your account will automatically return to full active status unless you choose to apply a new restriction.

5 Self-Exclusion Programme

Self-exclusion is a formal, long-term commitment to stop gambling on the tea baji platform. It is the appropriate option for players who feel that gambling is no longer a recreational activity and has begun to affect their financial stability, mental wellbeing, family relationships, or work life. tea baji takes all self-exclusion requests seriously and processes them with urgency — typically within one hour of a confirmed request being received.

Self-Exclusion Periods

Players may self-exclude for the following minimum periods:

• 6 Months — The minimum self-exclusion period at tea baji.
• 1 Year — A full year away from the platform.
• 2 Years — An extended exclusion for players who want a longer-term commitment.
• 5 Years — A serious, multi-year exclusion for players with significant gambling-related concerns.
• Permanent (Indefinite) — A permanent account closure with no option for reinstatement. This is the strongest protection available and is recommended for players with a confirmed gambling addiction.

What Happens When You Self-Exclude?

Upon activation of a self-exclusion request, the following actions are taken on your tea baji account:

• Your account is immediately suspended and you will be unable to log in or place any bets.
• All pending deposit transactions will be reversed to your original payment source.
• Any balance remaining in your account at the time of exclusion will be available for withdrawal — contact support at [email protected] to arrange this.
• All marketing and promotional communications from tea baji will cease immediately.
• Your account details will be flagged so that any attempt to re-register under the same identity during the exclusion period is detected and blocked.

Requesting Self-Exclusion

To begin the self-exclusion process, contact the tea baji support team directly through one of the following channels. Do not delay — our team will prioritise your request.

6 Recognising Problem Gambling

Problem gambling can develop gradually. Many players who experience gambling-related harm do not recognise the signs until significant damage — financial, emotional, or relational — has already occurred. The following checklist of warning signs is based on widely recognised indicators of problematic gambling behaviour. If you recognise several of these patterns in your own behaviour, we strongly encourage you to take action now by using tea baji's responsible gaming tools or by seeking external support.

7 Player Protection Tools

tea baji provides a comprehensive suite of account-level tools that players can activate at any time, free of charge. These tools are designed to give you granular control over your gambling behaviour. We encourage all players — not just those experiencing difficulties — to use these features as part of a healthy approach to entertainment betting in Bangladesh.

How to Access Your Responsible Gaming Controls

All player protection tools are available directly within your tea baji account dashboard. After logging in, navigate to Account Settings → Responsible Gaming to view and manage all available tools. If you encounter any difficulty accessing these controls, our 24/7 support team at [email protected] will apply any restriction on your behalf within one hour of your request.

8 Getting Help and Support

Reaching out for help is the most important step a player experiencing gambling-related harm can take. tea baji's support team is trained to respond to responsible gaming concerns with care, discretion, and urgency. We will never judge you for asking for help — we will simply act as quickly as possible to protect you.

Contact tea baji Support Directly

If gambling is becoming a problem for you, or if you are concerned about someone close to you, please contact tea baji through any of the following channels immediately:

External Support Resources

tea baji also encourages players to seek support from professional organisations specialising in gambling addiction and mental health. The following types of support may be relevant to players in Bangladesh experiencing gambling-related difficulties:

• National Mental Health Helplines: Bangladesh has a growing network of mental health support services. The National Mental Health Institute (NIMH) in Dhaka provides both inpatient and outpatient services for behavioural addiction including problem gambling.
• Gamblers Anonymous (GA): GA runs peer support groups internationally and may have resources accessible to players in major Bangladeshi cities. GA follows a 12-step programme proven effective for gambling addiction recovery.
• Online Counselling Services: Several internationally recognised online therapy platforms offer English-language sessions with licensed counsellors who specialise in addictive behaviour. If in-person support is not accessible from your location — whether in Cox's Bazar, Rangpur, or rural Bangladesh — online therapy is a valid and effective alternative.
• Family and Community Support: Trusted family members, community leaders, and religious figures (imams, priests) can provide meaningful support to individuals struggling with gambling. In Bangladesh's family-oriented culture, reaching out to a trusted family member is often an important first step.